ClosedOpens at 12PM
Updated 1 month ago
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It's worth coming to this restaurant for perfectly cooked juane, flank steaks and grilled prawns. You will be offered delicious cordial, wine or Sangria. Guests visit Restaurante Factory Steak and Lobster to taste great cortado.
This place is suitable for celebrating an anniversary, a wedding or a birthday party. Most reviewers consider the staff nice. This spot is remarkable for its fine service. You will appreciate good prices. At this restaurant, people can enjoy the calm ambiance and cute decor.
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Visitors' reviews on Restaurante Factory Steak and Lobster
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Neftali Blablabla
2 months ago on Google
Mejor restaurante de Costa Rica pura vida Food: 5 Service: 5 Atmosphere: 5
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Michael Review
2 months ago on Google
We've been eating here for many years and the food is always consistent. Love the lamb chops! For desert, the chocolate brownie is one of the best in the country. Meal type: Lunch Price per person: ₡30,000–35,000 Food: 5 Service: 5 Atmosphere: 5
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Dory Rotti
5 months ago on Google
We just went back yesterday, and the quality has gone so much up! It was a pleasant surprise and dining experience yesterday! Both the food and the services were very satisfying! --------- As returning customers, we have always appreciated the dining experiences at this restaurant, located within a prestigious 5-star hotel. Given the setting, one naturally expects a certain standard of service and food quality. In the past, our experiences have reflected that. However, our most recent visit was unfortunately a major disappointment. We ordered a crab cake, priced around USD 20 for a single piece. When it arrived, we were surprised to find that the inside was merely lukewarm rather than hot and melty, as a properly made crab croquette should be. Concerned, we immediately placed the crab cake back onto the plate and informed our server, expecting the restaurant to bring out a freshly prepared replacement — as would be standard in any reputable establishment. Shockingly, instead of a new crab croquette, the kitchen simply re-fried the same crab cake we had already cut into — and returned it to us, now split into four pieces from where we had already touched it with our utensils. While it’s true that high frying temperatures can kill bacteria, it is still highly unsanitary and unprofessional to re-cook and serve food that has already been cut into and potentially contaminated. Moreover, after the re-frying, the crab cake became extremely dry, completely losing its original flavor, juiciness, and texture. Frankly, I cannot understand how any chef — especially one working in a 5-star hotel restaurant — would find this acceptable. Adding to the disappointment, during our meal, our water glasses and wine glasses remained empty for long periods. Servers were standing around chatting instead of observing the dining room and attending to guests' needs. We ended up refilling our own wine and had to request water refills ourselves — something that should be proactively managed at a restaurant of this caliber. We regularly dine at the neighboring restaurants within the same hotel and have never had to ask for such basic services. At this level, attentive service should be the norm, not the exception. It is truly disappointing to witness a restaurant that once delivered excellent experiences fall so short of the standards it is meant to uphold. We sincerely hope that management takes these issues seriously and works to restore the level of quality and service that loyal customers like us have come to expect. Meal type: Dinner Price per person: ₡20,000+ Food: 5 Service: 5 Atmosphere: 5
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Seafood, Steakhouses, Grill
$$$$
Price range per person
CRC 9,100 - CRC 20,400
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Address
WRWW+F9F, Escazu, San José Province, Costa Rica
Features
Сredit cards accepted
Outdoor seating
Wi-Fi
Booking
Parking
Wheelchair accessible
Opening hours
| SundaySun | 12PM-3PM 6PM-9PM |
| MondayMon | 12PM-3PM 6PM-9PM |
| TuesdayTue | 12PM-3PM 6PM-9PM |
| WednesdayWed | 12PM-3PM 6PM-9PM |
| ThursdayThu | 12PM-3PM 6PM-9PM |
| FridayFri | 12PM-3PM 6PM-9PM |
| SaturdaySat | 12PM-3PM 6PM-9PM |
Website
Instagram
@realhotelsandresorts
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