Family Fare Supermarket

Name: Family Fare Supermarket
Address: 1230 N Washington St, Papillion, Nebraska, USA
Telephone: +14024082401
Price range: $$
Rating: 4.2

1028 votes

#67 of 91 restaurants in Papillion

Add a photo

88 photos

See this image of Family Fare Supermarket

Here's an image of Family Fare Supermarket

Add a photo

Add your opinion

At Family Fare Supermarket, visitors can try nicely cooked fried chicken. Good coffee will make your meal tastier and you'll surely come back. This place is famous for its great service and friendly staff, that is always ready to help you. A lot of reviewers think that prices are affordable for what you receive. This spot is ranked 4.2 within the Google grading system.

Frequently mentioned in reviews

hyVee

self checkout

sale items

scan

no Frills

good grocery store

riley

competitive

shelves

the meat department

See allLess

Ratings of Family Fare Supermarket

Google

(4.2/5)

1023

Facebook

Not rated yet

Visitors' reviews on Family Fare Supermarket

/ 286

Search visitors’ reviews

Add your review

Request content removal

B B 6 months ago on Google

It’s OK. I only go to the store if I just have to grab a couple things because their prices are a bit outrageous. If you’re a person that does your entire weekly or monthly grocery shopping at Family Fare, consider doing it at Walmart or even Target. You would save yourself a considerable amount of money!!!

Response from the owner 6 months ago

We want to thank you for leaving us a review B. We take pride in providing our customers with a pleasant shopping experience that prioritizes customer needs over anything else. With this in mind, we would love to improve your next visit. Please contact us at CustomerServiceTeam@spartannash.com to discuss if there is anything we can do for you!

Show replies (1)

Request content removal

Jordon D 6 months ago on Google

On April 4th, 2024, my wife and I went into the Family Fare store on 1230 N Washington St in Papillion, NE. We decided to get some fried chicken, and so we approached the deli counter. The first thing I noticed was that there were four or five people waiting, and the chicken bins were nearly empty. A guy named Levar was the only one working in the deli. I saw him shaking his head and rolling his eyes as he headed into the freezer. When he came out, he was carrying a bunch of supplies needed to make more chicken. As he exited the freezer, he swung the boxes he was carrying to slam the freezer door shut behind him. Well, he swung it in an obviously aggressive and angry way. The freezer door slammed very hard, and he was muttering to himself and shaking his head. He put the boxes of supplies down and approached a woman at the counter. She hesitantly asked if she should come back later, and then he told her with exasperation that she should come back later because he doesn't have anything right now. The lady quickly left. The other people who were hovering around and waiting also left soon after. So, I approached the counter to ask how much longer until any fried chicken might be ready. He rolled his eyes and sighed and then told us it would be a while because there were orders ahead of us. So, we left. We have dealt with this guy before in the past, and it has always been clear that he has anger issues and possibly some kind of mental problem. I reported this incident to a manager named Troy. Troy was standing within clear eyesight of the Deli and seemed to have been watching what had transpired. I approached and explained the situation. I described how Levar had slammed the freezer door aggressively and sighed and rolled his eyes a lot. I will never forget this man's ridiculous response... He told me that this was my perception and not necessarily what had happened. He also told me that he has been working with Levar for years and has not noticed this type of problem before. I promptly told him that witnessing someone being rude, rolling their eyes, and sighing is not just my perception but is also reality. Troy then walked away and headed over to the Deli. He excused himself but did not seem interested in what I was saying. Later, I was talking to the customer service lady to get the Family Fare customer service number, and Troy saw me there. He walked up and asked if I needed help, and I told him I was going to report all of what happened to customer service. I could see and feel that he was not happy about this, but he got me the number. I tried contacting them multiple times, but so far, they have not reached back out to me to resolve this. It is very sad that the standards of customer service and customer care have fallen so far. To be fair, there are many things I like about the store. They have great produce and a terrific bakery department. Their donuts and rolls are always fresh and made very well. So, I will continue to go back, but if I do go back to the deli, it will only be on Tuesdays because that is Levar's day off. I will also try to spend as little as possible in this store because of this and because many of their prices are too high. Update: Yesterday,Tuesday, Troy called me and apologized and gave me a $25 gift card. I used the gift card to order chicken at the Deli, and Levar was there, even though I was told that Tuesdays were his day off, and he seemed much better with his customer service skills and demeanor. So, I am happy about this turn of events. Hope it continues.

Response from the owner 6 months ago

Hi Jordon, we want to apologize for the experience you had in our store. We take your concerns very seriously and want to discuss this further. Please contact us at CustomerServiceTeam@spartannash.com so we can make this situation right. Thanks in advance!

Show replies (1)