Family Pizzeria (Inwood)

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68 votes
Open now 11AM - 9PM
Updated 3 months ago
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If hungry, come here for good pizza, spinach salads and prawns. Food delivery is a big plus of this restaurant. Many people point out that the staff is cute at Family Pizzeria (Inwood). Fine service is something guests agree upon here. From the guests' viewpoint, prices are medium. The atmosphere is cozy, as clients see it. Based on the visitors' feedback on Google, this place deserved 4.3.

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(4.3/5)
68

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Visitors' reviews on Family Pizzeria (Inwood)

/ 62
junior Hernandez Request content removal
I went in planning to buy a pepperoni slice, but then noticed they had a lunch special for 2 regular slices and a soda for $5.99. I asked if I could get the lunch special and simply pay a little extra for pepperoni. Instead, I was told I would have to “take the pepperoni off” to qualify for the special. Honestly, I’ve never heard someone say that before, and the way it was said came across sarcastic and dismissive rather than helpful. I said no problem and kept the pepperoni slice, but then ended up being charged $5.11 for the single slice anyway, which made the whole interaction feel even more confusing and inconsistent. I completely understand businesses having rules and lunch special policies, but there’s a better way to handle simple requests like this. I was willing to pay the difference — I just expected a little more courtesy and flexibility. The pizza itself was good, but the customer service experience left a bad impression. I felt scammed! Meal type: Lunch Food: 3 Service: 1 Atmosphere: 1
F
3 months ago
Thank you for sharing your experience, Junior. We sincerely apologize for the confusion and the way our staff handled your request. Your feedback highlights an important area for improvement, and we appreciate you bringing it to our attention. While we're glad to hear you enjoyed the pizza, we understand that customer service is just as crucial. We'll work to ensure our team communicates more courteously and flexibly in the future. Your satisfaction matters to us, and we hope you'll give us another chance to provide a better experience.
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Raquel Payne Request content removal
I had an extremely disappointing experience at Family Pizzeria in Iwood. The customer service was genuinely awful—unfriendly, inattentive, and completely uninterested in addressing basic concerns. It felt like an inconvenience just to place an order. Unfortunately, the food did nothing to redeem the experience. The pizza was bland, poorly seasoned, and tasted like it had been rushed with little care or quality control. For a place that calls itself a pizzeria, the lack of flavor and attention to detail was surprising and frustrating. Between the subpar service and the forgettable food, this is not a place I would recommend or return to. Food: 1 Service: 1 Atmosphere: 1
F
7 months ago
Raquel, we truly appreciate you taking the time to share your experience, and we're sorry to hear that it fell short of your expectations. Your feedback regarding both our service and the quality of the pizza is invaluable, and we sincerely apologize for the disappointment you faced. We strive to provide attentive service and delicious, flavorful food, and it seems we missed the mark during your visit. We would love the opportunity to make things right. Please consider giving us another chance to show you the true essence of Family Pizzeria. Thank you for your feedback; it helps us improve.
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Alejandro Rueda Request content removal
Rude, old pizza had to throw it out ‍ Price per person: $1–10 Food: 2 Service: 1 Atmosphere: 2
F
8 months ago
We’re truly sorry to hear about your experience, Alejandro. It’s disappointing to know that our pizza didn’t meet your expectations and that you felt our service was not up to par. We take pride in our food and hospitality, and your feedback is invaluable. Please reach out to us directly so we can address your concerns and ensure a better experience next time. Thank you for bringing this to our attention.
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$$$$ Price range per person $10-$20
Family Pizzeria (Inwood) on map
© OpenStreetMaps contributors
245 Sheridan Blvd
Inwood, New York, USA
Address
245 Sheridan Blvd, Inwood, New York, USA
Features
Takeaway Сredit cards accepted Delivery Booking Wheelchair accessible
Opening hours
SundaySun 11AM-9PM
MondayMon 10AM-9PM
TuesdayTue 10AM-9PM
WednesdayWed 10AM-9PM
ThursdayThu 10AM-9PM
FridayFri 10AM-9:30PM
SaturdaySat 10AM-9:30PM
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