Fastrac

Name: Fastrac
Address: 1 W Main St, Mohawk, New York, USA
Telephone: +13158661354
Rating: 4

16 votes

#1 of 3 cafes in Mohawk

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(4/5)

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Quincy Finch 2 months ago on Google

I would rate this store a 0 if I could this one manager was nothing but rude she had come from another store as a sub and I had my ID I'm almost 22 years old and I wanted to get something to drink for my wife and i for our anniversary and she tried making up some excuse about fastrac not accepting vertical IDS however if that was the case she would not have needed to pick up my ID as you can physically see it is vertical and she still picked it up and took five whole minutes just to go over the ID before handing it back and saying she wouldn't accept it because of the shape ans it being vertical. Five whole minutes of staring at an ID (that the dmv told me by the way I could use because it doesn't expire till 2025 and even states on there under 21 until 2023....) that was "vertical so she couldn't accept it". I didn't know it took five whole minutes to tell someone they could accept a vertical ID. Either she needed glasses or needs to go back to school either way that was the most ridiculous thing ever. To top it off there has been other times where I'd call to order a pizza and they would change pizza prices saying one day it's 15$ the next $20 and others $12. And I've been getting pizza at fastrac for awhile.now and frequent.... they've been stealing people's money from them by lying about pizza prices and your lucky half the time if they even tell you the price due to company policies. How petty and what a disgusting way to rip people off. Fastrak...more like fastripoff. Plus my pizza wasn't even all the way done the egg was still yoky... how rich. No wonder yall say 15 minutes when it should take longer. Disgusting.

Response from the owner a month ago

We are sorry to hear about your most recent experience at our store. We have escalated this to the to our team. In the meantime please reach out to our guest service team at 800-225-9702 so that they can provide you with a quick resolution. We apologize for the inconvenience.

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REY NEPTUNO 2 months ago on Google

I wanted a cheap pair of headphones but they were locked up so I waited and this lady looks at me and says you want those? Too bad and then laughed came over unhooked them rang em up and said it's okay even if you took them they're only $5 bucks.

Response from the owner a month ago

Hello, we're disappointed to learn that your experience fell short of expectations. We're committed to providing excellent service, and we apologize for any inconvenience. Please contact us at (800-225-9702) to discuss your visit further, and we'll do our best to make things right.

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Meghan Hall 2 months ago on Google

I spotted a cockroach in the fountain drinks and I went to go tell an employee about it and they shrugged and said yeah we're handling it like ew...gross!

Response from the owner a month ago

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+1 315-866-1354

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ClosedOpens at 5AM