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This fast food is suitable for people who have dinner on the go because they can order food as a takeaway. Order perfectly cooked cheese steaks, bacon and meatballs. It's a must when visiting Firehouse Subs Kyle Village to order good tea or delicious lemonade. The courteous staff works hard, stays positive and makes this place great. If you want to experience fine service, you should go to this place. Most visitors point out that the atmosphere is charming here. Google users awarded this spot 4.4.
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Visitors' reviews on Firehouse Subs Kyle Village
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Erika C
3 months ago on Google
I had one of the worst customer service experiences I’ve ever had at this location. My sub was served with a completely broken top roll that was falling apart before I even touched it (see photo). Instead of asking for a new sandwich, I simply went back to the counter and asked if I could have another piece of bread so I could fix it myself. The employee refused. Her exact explanation was that she “only had 4 more rolls.” She would not remake the sandwich, would not replace the bread, and would not even let me PAY for an extra piece of bread. When I showed her the sandwich and asked how I was supposed to eat it, she sarcastically told me to “put the bread back on the sub and eat it.” The most unbelievable part was the refund. After refusing to replace a piece of bread or remake a clearly defective sandwich, I was offered a refund. When I went to the register, I was refunded exactly $1.00 on a $36.00 order and handed a receipt showing the refund amount. At that point it felt less like customer service and more like I was being mocked. The issue wasn’t the damaged bread. Mistakes happen. The issue was the complete refusal to fix a very obvious problem, the dismissive attitude, the sarcastic response, and then the insulting $1 refund afterward. I’ve always thought Firehouse Subs was known for good customer service, but this experience was the exact opposite. Management should review how customer concerns are being handled at this location because this was unacceptable. Meal type: Lunch Price per person: $10–20 Food: 1 Service: 1 Atmosphere: 1
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Brandon Taylor
3 months ago on Google
This may not be the best place to go in a hurry because it does take a little time to get your order so not like some other sandwich shops where they shuffle you along the line as they make your sandwich. They have the absolutely best Mac n cheese I’ve found anywhere short of making my own! Meal type: Lunch Price per person: $10–20 Food: 5 Service: 5 Atmosphere: 5
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Response from the owner
3 months ago
So glad you took the time to share your thoughts, Brandon! We love that you appreciate our Mac n cheese — it’s definitely a fan favorite around here! Taking a bit longer for your order means we're putting that extra care into every sandwich, and we’re happy to hear you’re enjoying it. We can’t wait to welcome you back for another delicious visit soon!
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Edgar
4 months ago on Google
This place has really gone down hill in the customer service department. You use to be able to call and place a order, now they dont answer the phone. You can stand inside and call and just hear the phone ring and see that employees get annoyed by taking phone orders. I placed a order and then they started making something completely different and someone had to correct them that it isnt what I ordered. Could really use some people who want to work and answer the phones. Your losing out on alot of customers. Food: 5 Service: 1 Atmosphere: 1
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American, Vegetarian options
$$$$
Price range per person
$10-$20
© OpenStreetMaps
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Address
5695 Kyle Pkwy Ste 110, Kyle, Texas, USA
Features
Сredit cards accepted
No outdoor seating
Delivery
Takeaway
No booking
Wheelchair accessible
Opening hours
| SundaySun | 10AM-10PM |
| MondayMon | 10AM-10PM |
| TuesdayTue | 10AM-10PM |
| WednesdayWed | 10AM-10PM |
| ThursdayThu | 10AM-10PM |
| FridayFri | 10AM-10PM |
| SaturdaySat | 10AM-10PM |
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