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Response from the owner
3 months ago
Hi Ti, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations. We take comments regarding food quality and freshness very seriously. All seafood served at Fish House is sourced fresh daily and prepared under strict hygiene and food safety procedures. We have reviewed your concerns internally, and we have not received any similar reports from other guests who dined on the same day. We would also like to clarify that our team is trained to politely request a review once, and we do not encourage repeated requests. We genuinely value constructive feedback and would appreciate the opportunity to investigate further. If you could contact us directly with your visit details, we’d be happy to look into the matter and discuss it with you personally. We wish you and your friends good health and thank you again for bringing your concerns to our attention.