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This fast food might be recommended for perfectly cooked burgers. Most visitors state that the staff is nice. A lot of guests find that the service is professional. The cozy atmosphere will be really just what you need after a hard working day. But most clients who use Google didn't give Five Guys a high rating.
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Visitors' reviews on Five Guys
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Jamie Wilson
4 months ago on Google
Don’t order delivery through their website. The delivery person canceled my order after they picked it up. DoorDash is refusing to refund my money and so is 5 guys. $33 is a lot of money to have stolen from bad service. Food: 3 Service: 1 Atmosphere: 3
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Gasper Legal (GasperLegal)
6 months ago on Google
I order about once a week. They say hi to me when I come in, they know my name. Friendly staff, burgers are good! Food: 5 Service: 5 Atmosphere: 5 Order type: Takeaway Meal type: Dinner Price per person: $10–20
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Response from the owner
5 months ago
Thank you for taking the time to review this location. We really appreciate it! Thank you, Five Guys
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Jen
9 months ago on Google
December 12 – Very unpleasant experience. Tonight we had a very disappointing experience at Five Guys Powell. The fries had a bad taste, which I had already informed the staff about earlier. I returned them and politely asked for a replacement. After finishing my hamburger, I had to go back and ask about the fries because they were never brought to my table. The female employee working the night shift (around 8:00 pm) questioned me repeatedly before giving me the fries I had already paid for. The fries were not ready on time, no apology was offered, and instead of providing good customer service, she kept questioning what had happened with the fries—despite the issue having already been explained. Overall, the service was poor and unprofessional. This was not the experience I expect from Five Guys. Food: 1 Service: 1 Atmosphere: 1 Price per person: $10–20
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Response from the owner
8 months ago
We are so sorry to see this rating of our location. We would like to hear more about your experience. Feel free to reach out to us at https://www.fiveguys.com/contact-us. Thank you , Five Guys
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All reviews
$$$$
Price range per person
$10-$20
Address
9711 Sawmill Pkwy, Powell, Ohio, USA
Features
Сredit cards accepted
Delivery
Takeaway
No booking
Wheelchair accessible
Opening hours
| SundaySun | 10AM-10PM |
| MondayMon | 10AM-10PM |
| TuesdayTue | 10AM-10PM |
| WednesdayWed | 10AM-10PM |
| ThursdayThu | 10AM-10PM |
| FridayFri | 10AM-11PM |
| SaturdaySat | 10AM-11PM |
Website
Instagram
@fiveguys
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