Doot Doot Doot

Hi Michael, Thank you for taking the time to share your feedback. We genuinely apologise to hear that your recent dining experience did not meet your expectations, particularly with the pacing of service and the balance of some dishes on the night.At Doot Doot Doot, we strive to deliver an exceptional dining experience, and will be sure to raise your notes with the team to ensure each element is reviewed. Thank you again for bringing this to our attention and we look forward to welcoming you back and providing the polished dining experience we hold our standard to.Kind regardsClare Hoffman, General Manager

Hi LauraThank you so much for your wonderful review and congratulations on your prize! We’re delighted that your luxury escape to the Mornington Peninsula included an evening at Doot Doot Doot, and even more pleased to hear it became a culinary highlight of your stay.We love that you enjoyed champagne at Flaggerdoot and it’s wonderful to know that the dishes, wine pairings and overall atmosphere created such a magical evening for you.Thank you for your kind recommendation. We hope to have the pleasure of welcoming you back to Jackalope for another memorable experience soon.Kind regardsClare Hoffman, General Manager

Hi NellyyyThank you for taking the time to share such detailed feedback, and please accept our sincere apologies that your anniversary dinner did not live up to the special occasion you had planned.We are genuinely sorry for the delays between courses and, most importantly, for the impact this had on your evening. Waiting close to an hour between courses and spending three hours at the restaurant when this was not your choice is certainly not the experience we want our guests to have.We completely understand your disappointment, particularly when you had booked Doot Doot Doot expecting a signature dining experience and were celebrating your anniversary. We will be sharing the feedback with our restaurant leadership and kitchen teams so we can understand what happened on the evening and address where we fell short.We are grateful you acknowledged the kindness of our team, but we recognise that good service alone does not make up for an experience that did not meet expectations. We are very sorry that your anniversary was affected, and we do hope to welcome you back for a more memorable experience.Kind regardsClare Hoffman, General Manager