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Response from the owner
4 months ago
Thank you for your lovely feedback — we’re really pleased you enjoyed the pizzas, especially the vegan one. We’d just like to ask about the 3/5 atmosphere rating, as this was a takeaway order rather than a dine-in visit, so we’re unsure what this related to. We also couldn’t see your name on our direct orders, which suggests the order may have come through a third-party platform (JustEat perhaps?) rather than our website. For third-party orders, the delivery is handled by the platform rather than by us directly, whereas our own website orders are delivered by our own driver. We’d appreciate any clarification and would be great if you get in touch. Our email is info@flourflow.co.uk Kind Regards, Alex