Flow Bar

Hi Sally,After reviewing our CCTV footage from the two days we were open last week, we found no record of this interaction taking place. While at Flow Bar, we always take customer feedback seriously, this description simply does not reflect our current team or service standards.As for our team's appearance, all of our staff comply strictly with food safety and hygiene standards while being fully supported to express their individuality and personal style at work! Looking at your profile, we noticed a consistent pattern of negative reviews across businesses. Hospitality work is demanding and we encourage a bit more empathy towards service workers who work hard every shift. We are proud of our current team at Flow Bar and the standard of service they deliver every day. If you experienced a genuine issue, please contact us directly via email or Instagram DMs.Kind regards,The Flow Bar Team

Thank you so much for this wonderful review! We love that you highlighted this moment — because to us, it's not about never stumbling; it's about how you recover. Our team takes real pride in making things right (and having a bit of fun while doing it!). So glad the whisky kept you happy while we ran out for that Martini, and even happier that the Negroni hit the spot. Stories like yours are what make our job a joy. Thank you for celebrating with us — can't wait to welcome you back!