XOXO Thai Street Food

Dear Our Customer Angii R,We sincerely apologize if you experienced an unacceptable delay with your order during your visit. This is definitely not the standard of service we aim to provide.We take all feedback seriously, but we have no record of any guest leaving hungry or orders completely failing to arrive.We always strive for the fastest service possible, but we appreciate your understanding that fresh food and with small teams take a few moments to prepare.Thank you for your feedbackSincerely,XOXO Thai Street Food

Dear Our Customer Fun driver,Thank you for your feedback. We would like to clarify a few points regarding your visit. First, we sincerely apologize for the unacceptable comment made by our team member. Even during busy shifts with small groups, professional service is our absolute priority. This matter has been addressed internally, and corrective training is already underway.Regarding the food, we want to assure you that we use the exact same high-quality rice batch for all our guests, and no other issues were reported that day. We also have photo records of our dishes taken right before service. Our team noted that you requested to cancel the order after the meal had already been fully prepared and served, which unfortunately we could not accommodate. We regret that this situation led to a frustrating experience, and we wish you all the best.Best Regard,XOXO Thai Street Food