Fortuna Boat Hotel Budapest

Dear Jackie, We apologize for the inconvenience caused by the emergency closure of Fortuna …Dear Jackie, We apologize for the inconvenience caused by the emergency closure of Fortuna Boat Hotel Budapest on December 28th due to the unexpected rise in the Danube's water levels. We regret the lack of communication and the difficulties you faced upon arrival, especially coming from another country. We understand your frustration and are reviewing our emergency procedures to ensure better support and communication in the future. Please contact the hotel directly to address your concerns about the refund and any other issues. Best regards, Hotel ManagementMore

Dear Guest, We are very sorry to hear about your experience regarding your reservation on …Dear Guest, We are very sorry to hear about your experience regarding your reservation on December 31st. Please be assured that the closure of Fortuna Boat Hotel Budapest was due to the unexpected flooding of the Danube, which created a situation beyond our control for safety reasons. We apologize for any lack of communication you encountered and the inconvenience this caused upon your arrival. Regarding your refund request, we encourage you to contact the hotel directly so that we can address this issue promptly and appropriately. Our team is committed to resolving your concern and ensuring that your experience with us reaches a satisfactory conclusion. We deeply regret the distress this situation has caused and appreciate your understanding under these extraordinary circumstances. Best regards, Hotel ManagementMore

Dear Guest, We sincerely apologize for the distress and inconvenience caused by the …Dear Guest, We sincerely apologize for the distress and inconvenience caused by the unexpected closure of Fortuna Boat Hotel Budapest during your visit on the night of December 26th. The hotel had to be closed due to the unforeseen flooding of the Danube, which created an emergency situation requiring immediate action for the safety of our guests and staff. We regret that this information was not communicated to you in advance, resulting in the difficulty you faced upon arrival. Regarding your refund, we urge you to directly contact the hotel so we can expedite the processing of your request. We understand the urgency of this matter and are committed to resolving it to your satisfaction as soon as possible. We deeply regret the inconvenience this situation has caused and appreciate your understanding under these extraordinary circumstances. Best regards, Hotel ManagementMore