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Response from the owner
7 months ago
I am so sorry to hear about your unpleasant experience when you collected your order. I will investigate this properly and make sure it won't happen again! I will make it up for you if you come to our shop next time. My name is Alice, you can mention it to my staff. Sorry again for the impolite behaviour of my staff. I checked with my staff and found out that there were a few Ubereat riders on the day, when they came to collect orders to deliver, they never tapped their phone to confirm the collection and just took our orders and ran away, then we had to remade the orders for the next coming Ubereat rider. That male staff was afraid of the order to be stolen again, he tried to ask you to confirm the collection on your phone first, but he has no English, that's why he tried to tap the confirmation button on your phone himself which is not right at all. But he didn't mean to threatening you in any way. But still no excuse, we are sorry for his behaviour.