Starbucks

Name: Starbucks
Address: 143 Okatie Center Blvd N, Hardeeville, South Carolina, USA
Telephone: +18433683793
Price range: $$
Rating: 4.1

#3 of 40 cafes in Hardeeville

1 more branch to eat in Hardeeville

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Visitors don't highly appreciate espresso at Starbucks. Choose between indoor and outdoor seating. The staff is said to be appealing here. This place is famous for its peaceful atmosphere. Google users awarded this spot 4.2.

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(4.5/5)

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Meg Kirk 2 months ago on Google

I went in today 02/20/2024 around 5:40 pm to order the same drink I get at minimum once a week (a grande cold brew in a venti cup with 2 pumps vanilla 5 pumps sugar free vanilla and extra splash 3/4 oat milk). I have ordered this drink the same way for YEARS through the app and in person. When you order a cold brew you are allowed a milk or milk substitute for free as it’s included into the price. In the drive thru a guy named Jacob (told me he was the manager) told me he was going to be charging me because I wanted the “extra splash” measuring 3/4 of the way oat milk. He was going to charge me almost $1 more for the drink. He claims that anything past the normal amount of milk product they use is an additional charge. He literally sat there and argued with me through the menu board saying it’s been their policy for years. It is not the policy. I called corporate and was informed I’m correct. The app even allows you to do 3/4 oat milk with no charge! My friends work for Starbucks and told me I’m correct. Dealing with this situation made me late for class because he literally refused to correct his mistake. He told me “you can either get the normal amount of milk or pay the $1 for the amount you want, so what do you want?”. He was EXTREMELY rude and condescending. I pulled to the parking area and ordered my drink on the app WHERE I WAS NOT CHARGED EXTRA, and stood at the door while he pointed to the order and giggled and talked about it to his coworker thinking it’s so funny. When I walked up to the register after getting off the phone with corporate he completely avoided me. I also asked him in the drive thru for the name of someone above him and he said the only thing I could do is call corporate, as if he doesn’t have a general manager or something. I am beyond frustrated that not only was he incorrect, rude, made me late for class, lied to me, but also that he made it a bad environment. I go to this location MULTIPLE times a week to study and get coffee and everyone has always been sooo unbelievably kind so I don’t know what Jacob’s problem is but he needs to be trained on the correct policies, the menu, and how to handle his attitude. Included is a photo of the app (which corporate determines prices of) showing that there is no fee for the oat milk. (I did have to do it as the before location so price is cheaper due to tax because the Okatie Hwy location was closed when I went to show it on the app) EDIT: I originally gave this location 1 star due to this instance however, the manager Deanna spoke with me in person and over the phone and was AMAZING. She listened, cared, and sympathized with me. She explained that I am in fact correct and he was not. She apologized profusely and was kind enough to give me a free coffee when I came in to talk to her! For this, I am upping my stars to a 4 because the staff who works there was so kind. Obviously this guy Jacob, who is not usually there, needs some serious work. Service: 4