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Response from the owner
4 months ago
Dear Tati, Thank you for sharing your feedback with us. We sincerely apologize for the omission of the gluten-free soy sauce requested in your order notes. While we pride ourselves on meticulously reviewing all customer modifications and requests, we regret that we fell short of our standard in this instance. Please know that you can always contact the restaurant directly on the phone if anything is missing. We will gladly dispatch a delivery driver immediately to correct your order. Because our sushi is prepared fresh to order, we never want our guests to experience unnecessary delays before enjoying their meal. Our dedicated staff is always available and eager to assist you. We appreciate your valuable input. Your comments have been shared with our team to improve our service accuracy moving forward. We hope to have the opportunity to provide you with a seamless experience in the future. Sincerely, Management