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Gelato e Via is pretty near Barthonia Showrooms. It's time to try perfectly cooked spaghetti and tasty kugel. If you're the delicious espresso fan, you may like this cafe. Clients don't highly appreciate gelato at Gelato e Via.
According to the reviewers' opinions, the staff can be boorish. Despite the popularity among customers, the weak point of this place is its disappointing service. But 4.3 is what this spot got from the Google rating system.
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Visitors' reviews on Gelato e Via
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Qazi Muhammad Haris
a year ago on Google
Good place to have some ice cream
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Saadeldin Hassnein
a year ago on Google
Very disappointing experience – avoid! I visited this gelato shop with my wife, excited to try some flavours. We each tried one flavour and immediately noticed it was far too sugary. Wanting to give it another chance, I asked to try a different flavour before making a final choice – as is completely normal in many gelato places To my surprise, the staff member flatly refused, saying, "One taste only." We were both shocked by how unwelcoming and rigid this attitude was. My wife then tried to ask about another flavour, and instead of offering a taste or being helpful, the staff just replied , "It’s very nice," without any effort to assist. This kind of service is unacceptable for a place We ended up leaving without buying anything. I strongly recommend avoiding this shop – there are plenty of better places with good gelato and friendly, respectful service. I will go to ZERO STAR if there was!!
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M.S. Koh
a year ago on Google
Feel free to visit if you enjoy your ice cream with a side serving of racism. People saying in the other comments about the staff (or maybe the dude owns the shop? idk) displaying racially discriminative behaviour are correct. Racial discrimination across two years; against customers of Arabic descent in one year (see comments), and against asians in another year, yet somehow this shop is still standing in a city like Cologne that claims to be multicultural and accepting. Incredible stuff really. My friends and I were told very rudely by the staff to give up our seats, even though we were not all done with our ice cream. This was despite the fact that there was another group of 5 customers on another table only having a single cup of coffee amongst themselves. The only differences I could see were that: 1. We bought 8 scoops of ice cream in total; they had 1 cup of coffee amongst 5 people, and 2. they were German, and we were not. I was upset by this treatment and went into the shop demanding an explanation for the discrimination. Female staff’s best explanation was that we were “selected at random”. Male staff said something along the lines of, “This place is run by me and I don’t need to have a discussion with you on who I choose to accept and not”. He then PHYSICALLY pushed me out of the shop and asked me to leave. Unfortunately I can only leave a review warning against such people and such businesses. I like to vote with my wallet and my money. First and last time they will get my business. Kind of a weird business model to operate on, being racially discriminatory towards immigrants in a city like Cologne.
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€€€€
Price range per person
€1 - €10
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Address
Venloer Str. 208, Cologne, North Rhine-Westphalia, Germany
Features
Cash only
Outdoor seating
Parking
TV
No delivery
Takeaway
Not wheelchair accessible
Opening hours
| SundaySun | 11AM-10PM |
| MondayMon | 11AM-10PM |
| TuesdayTue | 11AM-10PM |
| WednesdayWed | 11AM-10PM |
| ThursdayThu | 11AM-10PM |
| FridayFri | 11AM-10PM |
| SaturdaySat | 11AM-10PM |
Instagram
@gelato_e_via
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