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Response from the owner
8 days ago
Hello Douglas,Thank you for taking the time to share your feedback. We are very happy to hear that you appreciated our location and the service provided by our front desk team.We are truly sorry to hear about the condition of the bathroom during your stay. This is certainly not the standard we want to offer our guests, and we sincerely apologize for the inconvenience.Please note that our reception is open 24 hours a day, and had you informed us during your stay, we would have been more than happy to arrange for the bathroom to be cleaned as soon as possible. Of course, we never want our guests to feel uncomfortable or dissatisfied with the cleanliness of their room.Your feedback is very important to us, and we will share it with our housekeeping team to ensure greater attention is given to this aspect.We hope to have the opportunity to welcome you again and provide you with the experience you deserve.Kind regards,Generator Rome