Good Smoke BBQ & Pub

Name: Good Smoke BBQ & Pub
Address: 135 W Commercial St, East Rochester, New York, USA
Telephone: +15852031576
Price range: $$
Rating: 4.8

1753 votes

#1 of 20 BBQs in East Rochester

ClosedOpens at 11:30AM

Updated 2 days ago

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Good Smoke BBQ & Pub provides a range of desserts

To try perfectly cooked pork sandwiches, pork rolls and egg rolls is a truly nice idea. This bbq provides tasty muffins and good biscuits. It might be cool to enjoy delicious craft beer, bourbon or wine. Good Smoke BBQ & Pub has good bread drink among its drinks.

At this place, you can order dishes as a takeaway. A lot of people highlight that the staff is cute at this place. Guests mention that the service is fast here. In accordance with the reviewers' opinions, prices are adequate. You will definitely appreciate the cool ambiance and fine fireplace. Google users awarded the rating of 4.3 to this spot.

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(4.2/5)

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Spencer Brown a month ago on Google

Go on Taco Tuesday and order all flavors of the weekly special, thank me later. Food: 5 Service: 5 Atmosphere: 4 Order type: Dine in Price per person: $10–20

Response from the owner a month ago

Thank you so much, Spencer! We love the Taco Tuesday recommendation, trying all the weekly flavors is definitely the way to do it.We really appreciate the 5-star review and are glad the food and service hit the mark. Hope to see you back next Tuesday!

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nicholas sudore a month ago on Google

Ive been ordering from good smoke since they were in Webster. The past few years the quality has gone way down hill. I recently ordered a rack of ribs for 45$. I got home and they were cooked so long and dried out so much that you could have thrown it at the wall and probably put a hole through the drywall. This isn't the first time this has happened but I like the joint so I tried one last time to order from there. And unfortunately it is my last from this place. I emailed them and they said they would reimburse me. But they have not and I don't care about the money. I just wanted some good ribs, so it cost me 45$ to never order from there again. I'm writing this so you don't. Don't go there, don't order from there, the food is garbage. I wouldn't even feed it to my dog. Do yourself a favor and just go to Dinosaur. At least their good and consistent. Food: 1

Response from the owner a month ago

Hi Nick,We’re sorry the ribs did not meet expectations. When you contacted us directly, we responded and offered to reimburse you for the ribs. Because the order was placed by phone and paid in cash, we needed a little time to locate the transaction and determine the best way to issue the refund.Before we were able to complete that process, the review was posted stating that we had not refunded you. We followed up again and remained willing to make it right, but you let us know that you no longer wanted the reimbursement.We appreciate the years you supported Good Smoke and are genuinely sorry that your recent experiences did not live up to what you had come to expect from us.

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Ken Bennett a year ago on Google

Review for Good Smoke BBQ & Pub I ordered the 2-meat brisket plate and specifically asked for moist brisket. Instead, I was served lean, which was dry and flavorless. The BBQ sauce was watery and added nothing to the meal. Honestly, the sides ended up being the best part — and they were just “okay” at best. For $35 plus a $6 tip, I walked out wondering why I didn’t just go to a chain BBQ place. At least there I would’ve gotten what I ordered, with better flavor and consistency. This was a real letdown, and I wouldn’t recommend it to anyone looking for a quality BBQ experience. I even called afterward to complain, but the staff didn’t seem to care much, which just added to the disappointment. Between the poor food quality and lack of customer service, I can’t recommend this place at all. Food: 1 Service: 3 Atmosphere: 3 Price per person: $30–50

Response from the owner 12 months ago

Hi Ken,We’re very sorry to hear about your disappointing experience — that’s not the level of quality or service we strive to provide. You should absolutely receive the type of brisket you requested, and we’re disappointed to hear that wasn’t the case. We’ll be addressing this with our team to ensure better consistency and communication moving forward.We also apologize that your follow-up call didn’t feel properly handled — that’s not how we want our guests to feel, and we’d like the opportunity to make it right. Please reach out to us directly at info@goodsmokebbq.com, and we’ll do our best to resolve this personally.– The Good Smoke BBQ Team

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