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It's easy to find Graceland Bangkok by Grace Hotel due to its great location. But a number of people who use Google didn't give this place a high rating.
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Visitors' reviews on Graceland Bangkok by Grace Hotel
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Md Abu Ashraf
a month ago on Google
Very Bad experience during my stay from Nov 12-17, 2024. The receptionist are rude except the Hijabi one. No sense of time, need to change the room at 2pm, but waited for other guests to check out till 5 pm. In the middle of the night electricity malfunction happened, asked the reception and waited for half an hour for the electrician. One good thing is lobby boys/men. They are very cooperative. Compared to price my rating would be 2/10. Service: 1
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احمد الحمادي
a month ago on Google
I would like to express my strong dissatisfaction with an unpleasant experience I had while speaking with your reservations staff over the phone at 5:32 PM on 9-10-2024. When I inquired about booking a night, I was informed of the price, and when I politely asked if there were any discounts available, I received an inappropriate and rude response: “This is not a supermarket.” I feel that this behavior does not align with the level of service I expected from your hotel, and the employee clearly lacked proper customer service skills. For this reason, I decided not to proceed with my booking. I hope this matter will be taken seriously to improve future services. Service: 1
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Hamad alkaabi
a month ago on Google
Stay at graceland bangkok by grace I hope this message finds you well. I recently stayed at your hotel from [31 Oct 2024] to [1 Nov 2024], and I wanted to share some feedback regarding my experience at the reception. Unfortunately, I encountered some issues during my stay that I believe need to be addressed. Specifically, I found that the behavior and service of the reception manager, [mola], were not in line with the level of hospitality I expected from your establishment. not tacking nice way and not listening to customers]. Thank you for taking the time to read my feedback. I hope that my concerns will be addressed, and I look forward to a better experience during my next visit. Service: 1
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35 ซอย นานา เหนือ (ซอย 5) ถนน สุขุมวิท, Bangkok, Thailand
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