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Response from the owner
5 years ago
Hello, We are glad you enjoyed our food. However, your party walked past our kiosk and we greeted you with nothing in return (which is fine and it happens all the time), and continued to walk down the walkway and viewed our stanchion post with signs and stickers on each table labeling “Seating Reserved Griddled Customers Only” and “Reserved Griddled Customers Only” and proceeded to sit anyway. As your party notices that we noticed you sitting and you did not order, you began to approach us saying, do not worry because you are going to be ordering, which is fine. As you are in the end stages of ordering, we notice someone from your party entering a neighboring food establishment to get food which meant you had already ordered food elsewhere and this is something we wouldn’t know prior nor would we ask each and every customer if they have ordered food elsewhere. As you are inserting your card, we prompted you that only our food can be eaten at the seating area as it is not a common seating area (hence the signs and stickers) and because this is a reoccurring problem with customers who get food from other establishments and then leave a mess afterwards and we are not responsible for customers trash let alone trash from outside food and drink. We also kindly offered you a refund and you declined the refund stating “I already paid for it” which you can still get your payment refunded, regardless. You acknowledged after several attempts from us to refund you that you would only eat the food ordered from us and assured us that you wouldn’t eat any other food. You then proceeded back to the table to wait for your food and when the runners started to place your order, your whole party was eating food from the other establishment your party ordered from including yourself (sushi, which we do not sell). You were then asked nicely to please not eat other food here as the seating area is reserved for Griddled customers which we’ve stated multiple times by now. You then offered a bribe to pay to sit in this area and we instructed you that it is not about the money to sit, but the sheer fact that the seating area is only for Griddled customers which includes only food and drink ordered from us. We then once again offered to refund you and you still refused by saying I want to try the food and that you will only eat your food at the table. For the remainder of the duration you waited for your food, your whole party including yourself still sat at the tables and kept eating even though you were instructed multiple times, nicely and professionally while staff instructed you again about the situation professionally and showed you a “common area” to eat your food together but you declined once again. The seating area is reserved for Griddled’s customers and our food and drink products respectively. The tables, chairs, and stanchions are not available to the public outside of our operating hours hence why we informed you about the rules for our seating area. Other reasons why we do not allow outside food and beverage at our seating area that will put is in violations: Liquor Commission- Outside alcoholic beverages and underage drinkers. Health and Safety (Sanitation Branch)- Food items not listed on our menu and food born illnesses from outside food and beverage. The group you mentioned sitting down was asked to leave before they had any food products and they kindly did so without hesitation while your party still remained there after being told multiple times. It was not only until you paid as we saw someone from your party walk in to get food from another establishment so there is no way for us to know that you had bought food else where as well as you not disclosing that info. If it was disclosed that you were buying some food to sit at our seating area just to get more food elsewhere, we would have instructed otherwise. We have over 200 cameras on the premises and we confirmed that staff did not speak to you prior.
