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Response from the owner
7 months ago
Hi, we’re really sorry to hear that you were disappointed with your experience. Courtesy and kindness are fundamental values for us, because we know that even the best breakfast isn’t truly enjoyable if it’s not served with a smile and genuine care for the customer. Thank you for your feedback — we’ll speak with the store staff to understand what happened and how we can improve.
We’d love the chance to make it up to you. If you’re open to it, please write to us at esperienza@grom.it with more details about the day and time of your visit. Have a great day! You can view our privacy policy regarding the processing of your personal data at the following link: https://www.gromgelato.com/it/it/privacy-policy-social.html#recensioni