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Response from the owner
9 months ago
Thank you for bringing this to our attention. We apologize for the cleanliness issues you experienced during your stay. Our housekeeping team has been notified, and we have taken immediate steps to address this matter. …Thank you for bringing this to our attention. We apologize for the cleanliness issues you experienced during your stay. Our housekeeping team has been notified, and we have taken immediate steps to address this matter. As requested, we will process a full refund for your reservation. We understand the importance of a clean and comfortable stay, and we regret that we did not meet your expectations in this regard. We appreciate your understanding and hope to have the opportunity to welcome you back in the future for a more enjoyable experience Stephen Nemetz General Manager .More