H.Q Restaurant

We appreciate and thank you for your feedback.

Thank you for your review.We are sorry that you were dissatisfied with your experience. However, we must respectfully disagree with the allegations made in your review.After receiving your complaint, we engaged with you directly to understand your concerns and carefully reviewed the photographs you provided. Based on the information available to us, we found no evidence to support the claim that the food served was stale, spoiled, or unsafe for consumption. The meal shown in your photographs was consistent with the standard of food prepared and served to our customers on the same day.Throughout our communication, we remained willing to investigate your concerns professionally. Unfortunately, the discussion became dominated by personal insults directed at our staff and management rather than constructive dialogue. We have a zero-tolerance policy towards abusive language and remain committed to treating both our customers and employees with respect.HQ Restaurant has proudly served the community for more than eight years and continues to operate in accordance with applicable food hygiene and safety standards. We welcome genuine feedback and accept responsibility whenever we fall short. However, we cannot accept serious allegations that are unsupported by evidence.We remain confident in the quality of our food, the professionalism of our team, and the standards under which we operate.

Hello Andrew, we appreciate and thank you for your feedback.