Harumichi

I haven't responded to basic reviews, but I'm replying to you because you were such a terrible customer. It was several months ago, so my memory may be vague, but... …I haven't responded to basic reviews, but I'm replying to you because you were such a terrible customer. It was several months ago, so my memory may be vague, but... When I told them about the store's system and details on the first phone call, they tried to haggle with me, so I refused and told them to find another store that would listen to my request. However, I accepted the offer because I thought it would be better for me. He came to the store and explained about all-you-can-drink. Last order is 10 minutes in advance, 120 minutes after the customer toasts. There is no time for explanation! My employees come from far away, so I told them to wait 120 minutes, which may be a short 10 minutes, but I thought it was a service. That's how we deal with it. I went to take last orders 120 minutes after the toast was made. I don't know if the companion who was seated next to the customer when ordering drank the wrong drink, but he did drink the alcohol that was ordered at the time of the last order! Customer's mistakes are not our responsibility. For example, last order is limited to 10 drinks if 10 people come. We cannot accept 11 or 12 cups. This is communicated verbally and written on the menu. Are we still to blame? Even though the employees were following the rules, they were very depressed when customers complained. I keep reminding myself that different countries have different cultures, so it's my job to respond politely. However, based on this review, I don't have any regrets or feel bad about it. I responded because it seemed selfish and self-centered. The store does not know where or who the customer is. It's unfair and cowardly. Thank you from here. Please don't come again!More