VILLA Schweizerhof

Name: VILLA Schweizerhof
Address: Haldenstrasse 30, Lucerne, Switzerland
Telephone: +41413701166
Price range: $$$$
Rating: 4.5

636 votes

#21 of 784 restaurants in Lucerne

Maybe this place was called Hausermatte earlier.

Add a photo

140 photos

Add a photo

Add your opinion

French and Swiss cuisines are served at this restaurant. Taste perfectly cooked soup, salads and kama. Food experts note that parfait is good here. Come to VILLA Schweizerhof for delicious wine.

A number of guests find the staff competent. Service at this place is something one can name fast. Most reviewers mark that the dishes have adequate prices. This spot with the pretty ambiance can be a good dining place on your route. Google users who visited this restaurant state that the most suitable rating is 4.7.

Frequently mentioned in reviews

forellen Filet

chez Vrony

5 Vegetarian options

space Plenty of parking

dinner beautiful view great service lunch wine list

meat

See allLess

Ratings of VILLA Schweizerhof

Google

(4.7/5)

258

Trip

(4.5/5)

292

Facebook

(3.6/5)

Visitors' opinions on VILLA Schweizerhof

/ 191

Search visitors’ opinions

Add your opinion

Request content removal

Christopher Starling 10 days ago on Google

A lovely place to dine in elegant, sophisticated, surroundings. Highest quality throughout. Service: Dine in Meal type: Dinner Price per person: CHF 100+ Food: 5 Service: 5 Atmosphere: 5

Response from the owner 9 days ago

Dear Christopher Starling Thank you so much for your kind words about your visit at the VILLA Schweizerhof. We're thrilled that you enjoyed dining with us and appreciated the elegant ambiance and high-quality experience we strive to provide. We look forward to welcoming you back for another exceptional meal. Kind regards Lukas Weber Manager

Show replies (1)

Request content removal

Thomas Rücker 21 days ago on Google

Food: 5 Service: 5 Atmosphere: 5

Request content removal

Tobias Brandt 26 days ago on Google

A really disappointing first visit - with two friends from out of town at the VILLA Schweizerhof. We could have just been very unlucky, but - and this especially in comparison with other high-priced restaurants - something like this has never happened to us and hence this review as feedback from our experience: 1. The service wasn't good: We had to wait at least 20 (if not 30) minutes to order from a completely new and very inexperienced waitress, and I was only then able to ask for the wine list that wasn't given right away - I was close to it Clarity to call a waitress if it wasn't really the first visit (as it got late, you passed the table more often...) 2. It was chaotic: Our friend's vegetarian menu simply came with catfish without ordering, while the menu I ordered came without the main course (two types of venison), venison entrecote, which I was particularly looking forward to, even though the sharp knife was extra for it was set... they wanted to put it away twice, and each time I explained the error - first very politely, then a little more firmly, for free: 3. I would have had to wait another 15-20 minutes for the main course that I had actually ordered (and then everyone else without a course): they would have “lost” the order and therefore suggested that I go straight to dessert was that okay: No, it really wasn't! No big apology from the young but (somewhat) very self-confident waiter who came then - I “made do” with an intermediate cheese platter. 4. The water was on a distant side table and was only poured when requested, all 4 glasses were constantly empty - annoying and not professionally attentive 5. At least the bill was supposed to be accommodating: they wanted to leave the desert on my house and then not bill the mistaken intermediate course of “catfish” as the main course that was brought 6. Incorrectly overpriced bill: Unfortunately, we discovered that the one bottle of Sassi grossi consumed (112.-) was listed twice on the final bill... The answer of the other young and quite self-confident waiter (the management?) to this new annoying complaint: “haha, if something goes wrong” - well, it was really too much for us! And with such real mistakes, first of all, there should have been a clear, honest apology (and not a joke) (at least that came when we met by chance when we left the door) and it could have looked different, no actually it should have - I would have The bottle was then taken over as a really professional, high-quality restaurant after all of this - even after such an actually inexplicable faux pas, which was also included in the bill: Unfortunately, as Lucerne residents, we won't be coming back after such a spoiled restaurant visit... Our impression and recommendation: There is a lack of a really experienced, i.e. professional and experienced restaurant management - at least on this Saturday evening. You probably have to notice that the service is significantly understaffed overall given the busy Saturday evening - but the guest doesn't pay for that... Conclusion: We're not sure whether it was just a bit of "shadow in what was otherwise a lot of light" - far too much went "wrong" for that... Food: 3 Service: 1 Atmosphere: 4

Response from the owner 25 days ago

Dear Mr. Brandt, Thank you for taking the time to rate your visit to VILLA Schweizerhof. We are …Dear Mr. Brandt, Thank you for taking the time to rate your visit to VILLA Schweizerhof. We are very sorry that your first visit to us was so disappointing, something we already noticed and had to admit on site. Your detailed feedback is also very valuable to us as it helps us to improve our service quality. We were unable to meet your expectations and apologize deeply. The long waiting time is not an option, a smooth process and attention to our guests are our top priority. We also regret the inconvenience with the orders and the incorrect billing. The service employee actually had her first day at work and we obviously didn't follow her closely enough. This does not meet our standards in any way and we apologize for this mishap. We have already discussed this internally and it is our goal to ensure that this does not happen again. We will contact you directly and would be pleased to be able to prove to you during a second visit that we can exceed your expectations. Once again: thank you very much for your openness and apologies for the unsuccessful evening in terms of service. Best regards Raphael Stutz Chef de ServiceMore

Show replies (1)

All opinions

+41 41 370 11 66

European, French, Central European

ClosedOpens 11:30AM Wed

$$$$ Price range per person CHF 15 - CHF 58

Haldenstrasse 30

Lucerne, Switzerland

Address

Haldenstrasse 30, Lucerne, Switzerland

Features

Сredit cards accepted No delivery Outdoor seating No takeaway Booking Wheelchair accessible Wi-Fi Parking

Opening hours

SundaySun	11:30AM-2PM
MondayMon	Closed
TuesdayTue	Closed
WednesdayWed	11:30AM-2PM 6PM-10:30PM
ThursdayThu	11:30AM-2PM 6PM-10:30PM
FridayFri	11:30AM-2PM 6PM-10:30PM
SaturdaySat	11:30AM-2PM 6PM-10:30PM