Hokulia Shave Ice - Draper

Hi, we’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback. We never want any of our customers to feel ignored or undervalued. Your wait time and perception of the service are not what we strive for, and we’re looking into what may have caused the delay during your visit. We’re also reinforcing expectations with our team to ensure professionalism and better communication during busy times. We’d love the opportunity to make this better for you — please reach out to us directly at laventurehokulia@gmail.com so we can do just that.

We’re so glad you loved Hokulia! Thank you for the amazing review and for taking the time to share your experience. Hope to see you again soon!

Hi Katie, Thank you for your feedback. We’re truly sorry you had such a frustrating experience- that’s not the level of service we aim to provide. We understand how upsetting it is to wait that long and feel overlooked, and we sincerely apologize. We are actively working on improving our order process, staffing during peak hours, and training our team. Please email us at laventurehokulia@gmail.com so we can make things right. We’d really appreciate the opportunity to earn back your trust. -The Hokulia Draper Team