Hoog

Dear Didi, thank you for taking the time to share your feedback with us. We are truly sorry to read that your visit left you disappointed. A long wait, a main course that was not served at the proper temperature, and a dish that did not meet your expectations in terms of seasoning are certainly not the experience we want any of our guests to have. We hold ourselves to very high standards, and the experience you describe falls short of what we strive to deliver every day. Please accept our sincere apologies for the frustration this has caused. Your feedback has been shared with both our kitchen and service teams and will be carefully reviewed. We believe that honest feedback is invaluable, as it helps us identify where we need to improve and ensures that we continue to meet the expectations our guests rightly have of us. Whiles we regret that we were unable to provide you with the dining experience you had anticipated, we genuinely appreciate you bringing these points to our attention. Kind regards, The Severin*s Team