Barceló Palmeraie

Dear Hamza, Thank you for sharing your feedback. We truly appreciate you taking the time to provide such detailed insights into your experience with us. We’re glad to hear that you found the location convenient and that the check-in/check-out process was smooth. However, we are genuinely sorry to learn that your stay fell short of expectations. Please accept our apologies for the discomfort you experienced with the bed and the condition of the bathroom. We take cleanliness and comfort seriously, and we will ensure that your comments are passed on to our housekeeping team for immediate review and improvement. Regarding the amenities, we understand your concerns and will review our offerings to ensure that they meet the needs of all our guests. We also sincerely apologize for the difficulty you had in reaching the front desk. This is certainly not the experience we aim to provide, and we will look into improving our communication channels to avoid such issues in the future. As for the hotel’s location, we appreciate your feedback, and we’ll explore options to make guest mobility more convenient. While we’re sorry your experience did not meet the level of satisfaction we strive for, we appreciate your honest feedback as it helps us improve. We hope that you might consider giving us another chance in the future, should your travels bring you back to the area. Kind regards, Hiba Essajai, Guest Experience Agent

Dear Guest, Thank you very much for your kind feedback. We are delighted to hear that you found our service impeccable and the ambiance captivating. It's heartwarming to know that the luxury of our rooms and the quality of our dining options contributed to making your experience unforgettable. Your recommendation is greatly appreciated, and we're thrilled that you consider us a tranquil haven amidst the vibrant city. We look forward to welcoming you back for another memorable experience. Best wishes, Aida Maaroufi, Guest Experience Manager