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Response from the owner
10 months ago
Dear Mr. Wesolowski, Thank you for sharing your feedback and for your kind words about our service and the views from the terrace. We are glad that you enjoyed these aspects. We would like to emphasize that our hotel is in a truly privileged location, with stunning sea views and direct access to nature. If your preference was to stay in the very heart of the village or in the centre of a city, our hotel may not have been the right choice for that experience. Many guests specifically choose us for the tranquility and connection with the surrounding landscape. Regarding the bar, we are not sure why you found it closed — but it is open daily from 11 a.m. to midnight, offering a wide range of drinks and refreshments for our guests in the main terrace. Concerning the coastal path (that is public and not part of the hotel), the town council has decided to temporarily close a 300-meter section of the path for improvement works, which will continue until March 2026. During this period, guests must walk along the road for a short distance to reconnect with the coastal path. These works are beyond the hotel’s control and are intended to improve safety and accessibility for everyone. As for breakfast, we do not know what you are used to having in the morning, but our buffet offers a wide and varied selection — sweet and savory, hot and cold — including eggs and omelettes cooked to order. We are continuously working to maintain and improve the quality and freshness of our products to suit different tastes and preferences. We are sorry that your stay did not fully meet your expectations and hope to have the opportunity to welcome you again in the future. The Vistabella Team