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Response from the owner
9 months ago
Dear Hannes, We sincerely apologize for not meeting your expectations at Brasserie du Loup. It’s clear we missed the mark on delivering the quality of food and service you …Dear Hannes, We sincerely apologize for not meeting your expectations at Brasserie du Loup. It’s clear we missed the mark on delivering the quality of food and service you deserved, especially with your steak not being prepared to your liking and the delay you experienced. We regret to hear that you found the value not reflective of your dining experience. Please know we take your feedback seriously and are addressing these issues directly to ensure they are not repeated. Your satisfaction is our top priority, and we hope to have the opportunity to better serve you in the future and restore your confidence in us. Warmly, The Team at Brasserie du Loup - Hotel du Commerce More