IL Capitano's

Name: IL Capitano's
Address: 143 St John's Rd, Waterloo, England, United Kingdom
Telephone: +441519289562
Price range: $$
Rating: 4.8

#1 of 18 pizza restaurants in Waterloo

#1 of 458 pizza restaurants in Liverpool

#1 of 18 pizza restaurants in Seaforth

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Guests mention that it's fine to go here for the Italian meal. Offering good garlic pizza, garlic pizza bread and neapolitan pizza is the hallmark of this restaurant. A lot of people mark that tiramisu is tasty. According to the reviewers' opinions, waiters offer delicious wine. Most likely, you'll come back to IL Capitano's later to order great coffee.

At this place, you can order dishes as a takeout. The efficient staff welcomes visitors all year round. The prompt service is something these restaurateurs care about. Many reviewers find that prices are attractive for what you receive. There is a calm atmosphere and spectacular decor at this spot. This restaurant is ranked 4.7 within the Google grading system.

Best in the city This award is based on the analysis of multiple factors, including reviews, ratings, and user engagement trends on Restaurant Guru.

Pizzeria

Frequently mentioned in reviews

pizza in Crosby

to Naples

pizzeria

unreal

fired oven

disco

cheers

tiramisu

toppings

collection

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Ratings of IL Capitano's

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Not rated yet

Google

(4.7/5)

168

Trip

(5/5)

Facebook

(4.9/5)

Visitors' opinions on IL Capitano's

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Isabel Barnes 19 days ago on Google

Incredible pizza and great service! The atmosphere and decor (nautical meets disco) absolutely shouldn't work but totally does. The tiramisu was unreal! Service: Dine in Meal type: Dinner Price per person: £10–20 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Pizzas

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John-James Kendal a year ago on Google

NOT GOOD FOR GLUTEN-FREE. I am exceptionally passionate about supporting local businesses and it is even more satisfying when there is a local "high-quality" gluten-free restaurant. For those of you, who like me have coeliac or need a gluten-free diet, you will understand how difficult it is to find decent and tasty gluten-free food. I used to look forward to the pizzas from IL Capitanos, and have previously had great experiences. However, nothing angers and annoys me more though than when a local business become successful and significantly lowers its standards, which is what has happened at IL Capitano's. They have swapped their large, exceptional tasty gluten-free base to a significantly smaller base that tastes like cardboard; however, you still have the pleasure of paying more for this pizza, costing £16.30. You can see from the photos attached, the significant difference in size and quality. The previous gluten-free pizza is in the foil tray and the same size as a normal pizza, compared to the child's size portion you now get. When I pointed out that the pizza was considerably smaller, I was told it wasn't and they aksed what I expected, they have to pay more for gluten-free bases! I was offered a refund but after waiting over an hour after ordering and having traveled to collect it, at 8pm on a Friday night, I thought I might as well just deal with it (it wasnt nice). The worse part, is that the staff were not bothered at all, showing considerable disregard for customers. If you were going to go here for a gluten-free pizza, I really would not waste your time. Food: 1 Service: 1 Atmosphere: 2

Response from the owner a year ago

Luckily it was me you dealt with, and I can expose you for the complete liar that you are. Yes the gluten free bases we buy in are smaller this week. I offered you a refund numerous times whilst you were kicking off at the counter. The first thing you said was "wait until I write a 1 star review when I get home" If you'd been a customer worth keeping we would've made you an extra gluten free pizza at a loss because we love the absolute majority of our customers. Hopefully you won't be back again. I'll go over just a couple of the nonsense points you've made. If you're so "exceptionally passionate" about supporting local business then why haven't you rated us on all your other previous visits? Why are over 80% of your reviews 1 star? Also, the lowering standards because of our success comment is as laughable as your review itself. One more point, the restaurant gave a round of applause when you left. Have a good night

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Christina W 2 years ago on Restaurant Guru

I can honestly say that I was so excited to try this place out considering it was traditional "Italian" pizza however my whole experience was awful.

First of all, the customer service from the staff was terrible, I literally had to shout multiple times to get the waiters attention and terrible communication they were not approachable at all.

Secondly the food tasted okay when I was eating it however the base was very soggy and undercooked. A couple hours later I eventually ended up vomiting it was that bad, this was literally the only thing I had eaten all day so it couldn't have been anything else.

I'm not sure whether I decided to go on a bad day or whether it's constantly like this on a daily basis however it is safe to say I will not be going there again sadly.

Lastly when it was time to receive the bill, the trainee had charged me double the amount for the cannoli thinking I wouldn't notice.

Just an awful experience which has completely put me off.

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