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Response from the owner
24 days ago
Hi Sean, I try to respond to all reviews, positive and negative. I enjoy connecting with the customers, thanking them for joining us, apologising when things go wrong, …Hi Sean, I try to respond to all reviews, positive and negative. I enjoy connecting with the customers, thanking them for joining us, apologising when things go wrong, and providing a bit more context when we fail to communicate effectively. When we get negative feedback we do a debrief with the staff to try to find where it went wrong and what we could do in the future to prevent a bad experience. I'm really sorry to tell you that I just don't have a record of an interaction like this. I would like to respond to this properly and address this with the appropriate staff. If you could provide me with a few more details about your reservation, like the date you were here and the name of the party- it would greatly help me. More