IL Ritrovo

小林保達様この度はイルリトローボ 渋谷店へご来店いただき、誠にありがとうございます！お食事・サービス・雰囲気のすべてに満点の評価をいただき、大変嬉しく思います。これからも渋谷で本格的なピッツァやイタリア料理を楽しみながら、心地よいひとときをお過ごしいただけるよう、お料理・サービスともに磨きをかけてまいります。またご友人とのお食事や大切な方とのお時間など、さまざまな機会にご利用いただければ幸いです。スタッフ一同、またのご来店を心よりお待ちしております！

amit bron様Thank you for visiting IL Ritrovo and for sharing your feedback.We are sorry that the QR menu did not work properly and that our explanation in English was not clear enough.Regarding the charge you mentioned, we believe this may refer to our table charge (“otoshi”), which is a common practice at many Japanese restaurants and is applied per guest. We sincerely apologize if this was not explained clearly when you were seated.We never intentionally charge guests for items they did not order or take advantage of tourists. However, we understand that without a proper explanation, the charge may have been confusing.We will improve both our multilingual guidance and the way we explain the table charge to international guests.Thank you for bringing this to our attention