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Response from the owner
4 months ago
Response from owner: I’m sorry your first visit to Island Pickle didn’t go as either of us planned. After reviewing the situation with our team, our understanding of the visit differs from what is described in this review. Our staff recalls explaining that the kitchen would be closing early that evening and wanted to make sure you had the opportunity to place a food order before service ended. The restaurant remained open after you left, and we continued serving other guests as planned. As the owner, I reached out personally by phone in an effort to better understand your concerns and have a respectful conversation. While we were unable to find common ground, I felt it was important to listen and better understand your perspective. At this point, I don't believe it is productive to continue debating differing recollections of the evening. And by no means do I think we are always right. What I can say is that we take hospitality seriously, and we are working hard to build a community at Island Pickle that is bigger than any one isolated situation. We have reviewed the matter with our team and remain confident that our staff acted with the intention of being helpful and accommodating. While I'm sorry that your experience did not meet your expectations, I wish you all the best.