Jade Garden in Woodbury

Name: Jade Garden in Woodbury
Address: 670 Main St S, Woodbury, Connecticut, USA
Telephone: +12035865070
Price range: $$
Rating: 4.3

#1 of 34 restaurants in Woodbury

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The menu of Chinese and Japanese cuisines under the direction of the talented chef are gorgeous at this place. Check out tasty sushi, crab rangoon and tempura rolls this restaurant offers. That's a nice idea to order good ice cream.

Jade Garden is famous for its great service and friendly staff, that is always ready to help you. You will pay average prices for your meal. At this place, people can enjoy the pretty atmosphere and modern decor. This spot has received Google 4.3 according to the visitors' opinions.

Best in the city This award is based on the analysis of multiple factors, including reviews, ratings, and user engagement trends on Restaurant Guru.

Restaurant

Frequently mentioned in reviews

the best Chinese food

crab Rangoon

spare ribs

drunken noodles

sushi roll

shrimp tempura

sashimi

miso soup

take outFood

the following

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Ratings of Jade Garden in Woodbury

Yelp

(4/5)

Zomato

Not rated yet

Foursquare

Not rated yet

Google

(4.3/5)

130

Trip

(4/5)

Facebook

(4.9/5)

Visitors' opinions on Jade Garden in Woodbury

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Keri Rebstad a month ago on Google

I’ve ordered here probably at least once a week for the past 1.5 years. I was on hold for over 45 mins waiting to order..when they first answered they said “let me just finish up the call I’m on” I don’t think very many orders take 45 mins.. I called TWICE (on hold 15 min the first call then 30 min the second call) and they said the same thing the second time.. I honestly don’t mind waiting.. but calling twice and being told “I’m just finishing up a call on the other line” makes it sound like a few mins. If there is a 45 min wait just to order, tell me that when you first answer- not “I’ll be right with you I’m finishing up a call”. So unprofessional. And not even checking on me to say thanks for waiting, just a few more mins is just crazy. If you really do have an order that takes over 45min maybe put them on hold for one min for a regular whose order takes one min. Honestly, as I type this I’m still on hold just curious to see how long they are going to leave me on hold. I don’t think I’ll order here again, they lost a customer. Service: Take out Food: 4 Service: 1 Atmosphere: 3

Response from the owner a month ago

Hello. Keri. I'm sorry to hear about your experience. If what you said happened today, I probably know who was answering your call. I'm sorry that the girl who answered your call today has just been working for 2 weeks and hasn't adapted well to the busy weekend. I think her meaning is our waiting time is 45 minutes not let you to wait for 45 minutes to taking care your call. And I don't know why she made you wait on line for more than ten minutes without taking care an order for you. I'm not sure maybe because have many calls came in at the same time, but she forgot who was still waiting online .I will continue to understand the situation. But this is a very unprofessional and rude . I will provide her with further training. I apologize for any inconvenience caused to you

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Jonathan Levitan 2 months ago on Google

Good food and selection. Fresh and fast. Service: Take out Price per person: $10–20 Food: 5 Service: 5

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Kathy Woodbury a year ago on Google

This is the 2nd time this has happened at this restaurant.I called in my order to Jade Garden in Woodbury last night. I get there and the young girl at the register says it’s $11.50 (before tax). I showed her on my phone that their web site says it’s $8.99. She says, “I’ll show you right on our menu.”She opens the paper menu and says, “Huh, this says $9.99.”I told her that she should honor one of the two lower prices, as any store would do out of courtesy. She calls for her boss to handle this. The woman says that prices go up, so it’s now $11.50. I told her that this happened to me the last time I was in and that she should fix the web site & their in-house menu.Because they didn’t fix this, I feel like they are taking orders from people who are expecting to pay one price and then paying a higher price at pick-up. Since I just had one order it was very noticeable, but if I had multiple orders, it would probably go unnoticed.Also, their portions are MUCH smaller than they used to be.Just Be Aware.

Response from the owner a year ago

Hi. Kathy. Thank you for your feedback.I think I explained to you yesterday that the menu you see is the price of 2019 google menu, and I can't change it. The other menu you see is in 2021. Now the price is rising every month, just like gas. Our correct prices are all our websites(jadegardeninwoodbury.com)The new menu is being made, and we will be have new menu in August. I'm sorry let you confused.

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