Java and Hopps Cafe

Hello Lance, You spoke directly with me, the owner — not an employee. During our conversation, I explained multiple times that there is an active support ticket open with the loyalty program vendor regarding reward points not registering correctly for some customers. I also explained that we are aware of the issue and are considering suspending the loyalty program altogether until the vendor resolves it. You stated that the rewards program is the only reason you visit, and I again made it clear that the issue has already been reported and is currently being handled through the vendor’s support system. At this point, the matter is outside of our hands until the vendor completes their investigation and provides a resolution.

Hi Trish! Thank you so much for the awesome review! We love being the go-to hangout for cool pups and their humans. It means a lot that you enjoy the space, the games, and the variety of food and drinks—we’ve worked hard to create a spot where everyone feels welcome, no matter their age (or leash status!). Can't wait to see you and your fur-baby again soon!

Hi Amber, Thank you so much for stopping by and for taking the time to share your experience! We love being part of the Addison Circle Park community, so it means a lot to hear that we could be a convenient and pup-friendly stop during your walk. Our window service was designed exactly for moments like that — quick, easy, and perfect when you’ve got a fur baby in tow. We’re glad you enjoyed the vanilla latte, corn hole game, and outdoor vibe! We’re always working on elevating both our drinks and overall experience, so your feedback is appreciated. Hope to see you and your fur baby again soon!