Jersey Mike's Subs

Name: Jersey Mike's Subs
Address: 701 S Main St Unit C, Normal, Illinois, USA
Telephone: +13092056669
Price range: $
Rating: 3.6

55 votes

#19 of 125 fast food in Normal

ClosedOpens at 10AM

Updated 2 months ago

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Jersey Mike's Subs is distinguished by interior and food

Pulled pork sandwich at Jersey Mike's Subs

Tasty meat sandwiches are among the dishes to be tried at this fast food. Jersey Mike's Subs is good for visitors who have supper on the go because they can order dishes as a takeaway. The accommodating staff works hard, stays positive and makes this place wonderful. The fast service is a great advantage of this place. When you enter this place, you feel the pretty atmosphere. This spot has got Google 4.1 according to the guests' opinions.

Frequently mentioned in reviews

takeaway lunch dinner

cheese meat sandwich meat turkey poultry cheese steaks bacon

Ratings of Jersey Mike's Subs

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Google

(4.1/5)

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Visitors' reviews on Jersey Mike's Subs

/ 36

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Andrew Woodburn 6 months ago on Google

Came in on 3/3 at 9:40 (yes I know it’s late but yall are still open for 20 mins) walked in the door and the male employee visibly rolled his eyes. I waited a while never got greeted. Got asked to what my order was from the female employee under her breath. Wasn’t sure if she was even speaking to me or not? Gave my order politely bc I know they are closing and I have worked customer service since 2005. So when I’m in public I’m incredibly nice and helpful to the person assisting me and most always tip especially if it is late. So the two employees definitely picked the wring one bc I don’t always take the time to recognize great service by leaving a review BUT if I get poor service I will always leave a poor review bc I know in my heart I’m always nice to food service workers being one myself. I had to stand there with another customer while to employees talk passively aggressively about us being a late customer. I took one look at the fellow customer and said to him they can go ahead and throw mine in the trash (it was still cooking) then I left. This is sad BC I LOVE JERSEY MIKES. It’s always my go to late night meal after a long double work day. But sadly I won’t be tipping or retuning to Jersey Mikes bc I love to hold grudges and I’m stubborn. I haven’t been to pet smart in a year and target for two years for a similar situation. I guess I’ll go to Portillo’s instead. They are ALWAYS VERY FRIENDLY THERE. Service: 1 Atmosphere: 1

Response from the owner 6 months ago

Hi Andrew, thank you for taking the time to share your experience. I’m very sorry for the service you described during your visit on 3/3. Regardless of the time of night, you should always be greeted and treated with courtesy, and it’s disappointing to hear that this wasn’t your experience with our team. We truly appreciate your longtime support of Jersey Mike’s and hate to think that this visit changed that for you. If you’d be willing, I’d really appreciate the opportunity to speak with you directly and try to make this right. Please feel free to reach out to me at sophie@samcosubs.com. I’d love the chance to earn your business back if you’re open to giving us another shot.

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Starr Lynn 8 months ago on Google

Hello, I’m writing this review to praise the worker who prepared our food yesterday, while also highlighting a serious professionalism issue that made the environment uncomfortable for both employees and customers. We visited Jersey Mike’s on New Year’s Day around 1:00 PM. The store was extremely busy, with a high volume of online and large orders — completely expected on a holiday. During the time we were there, the young woman slicing was polite, attentive, and consistently professional. She handled mass slicing for large orders, took customer orders with attention and care, and even stepped away to handle grill orders when needed. Throughout our visit, she maintained a calm, respectful, and professional attitude, despite clearly carrying a significant portion of the workload. From a customer perspective, it was impressive to watch her multitask under pressure while remaining composed. Our food came out excellent, which is a direct reflection of her skill and effort. Unfortunately, the other employee created a very uncomfortable and unprofessional environment. She was openly yelling, cussing, and complaining about being hungover in front of customers. She repeatedly made negative comments about how customers should place large orders online or that orders should be refused altogether. At one point, she even told the slicer not to take any more orders. While her behavior wasn’t necessarily directed at the slicer, it created a stressful and uncomfortable environment for both the slicer and customers. What was particularly concerning is that this employee claimed to be the shift lead. If that is true, her behavior is completely unacceptable and directly undermines what leadership should represent. A shift lead should model professionalism, respect, and support for their team — not create tension, discomfort, or disrespect in front of customers. The slicer handled the situation admirably, maintaining composure, professionalism, and patience despite the toxic environment created by the supposed shift lead. She clearly demonstrated the qualities of leadership that the other employee lacked. I have managed my own franchises, so I fully understand staffing challenges, holiday rushes, and the pressures of running a busy store. That said, this level of unprofessionalism is completely unacceptable. Employees who are hungover or unable to behave professionally should call off rather than negatively affecting their coworkers and customers. The slicer demonstrated exactly the opposite: she handled both her workload and the unprofessional behavior around her with grace and efficiency. It was also concerning that there appeared to be no other leadership present during the shift. The slicer, despite being a crew member, was effectively holding the shift together while remaining professional and focused. She deserves recognition for maintaining composure and ensuring the food and service were delivered well. I hope management takes note of both employees: the slicer for her outstanding professionalism and composure under pressure, and the supposed shift lead for her unprofessional behavior, which should never occur in a customer-facing or leadership role. The food was excellent — this review is meant to highlight both the exemplary performance of the slicer and the serious behavior issues that need to be addressed. Price per person: $10–20 Food: 4 Service: 3 Atmosphere: 2 Vegetarian offerings: Clearly labeled vegetarian dishes

Response from the owner 8 months ago

Thank you so much for taking the time to share such a thoughtful and detailed review. We truly appreciate your kind words regarding the team member who assisted you — it means a lot to see her professionalism, composure, and hard work recognized. I also want to sincerely apologize for the behavior you described from the other employee. That level of unprofessionalism is absolutely not acceptable in our stores, especially from anyone in a leadership role. We are already looking into this and reviewing staffing from that day so we can address the situation appropriately. Your feedback helps us ensure our teams reflect the standards we expect. We’re grateful you still enjoyed your food, and even more grateful that you brought this to our attention. Thank you again for helping us be better.

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Cole Barker 9 months ago on Google

Came here real quick to grab a sandwich Kavon made a great sandwich and the service was amazing, highly recommend Meal type: Dinner Price per person: $10–20 Food: 5 Service: 5 Atmosphere: 5

Response from the owner 9 months ago

Thank you for your positive feedback! We're thrilled to hear that you enjoyed the sandwich and received excellent service. We appreciate your recommendation and look forward to serving you again soon.

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+1 309-205-6669

Delis , Fast food , Sandwiches