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Response from the owner
8 days ago
We sincerely apologize for the delay you experienced and appreciate your feedback regarding the service and staff interaction. We would like to clarify that Fridays are typically very busy across restaurants, which may result in longer order preparation and delivery times. Expected waiting times are also communicated to delivery drivers through the ordering platforms, and customers are informed accordingly. Nevertheless, we take your concerns regarding the waiting time and the way you were treated seriously and will work to improve the overall experience. For direct assistance, please contact us at 0549629769. Best regards, Jumberico Team