Juno

Thank you for taking the time to share your experience. We sincerely apologize that your visit did not meet your expectations.Providing a positive experience for both our guests and our team is extremely important to us. We expect our managers to support their staff professionally, especially during busy periods, and never in a way that detracts from the guest experience. We take your comments seriously and will be reviewing the situation with the managerWe appreciate you bringing this to our attention

We’re truly sorry to hear how disappointing your OPENING DAY experience felt, especially as longtime supporters of Juno. That makes it sting more, and we don’t take that lightly.Opening day is always a challenging reset for any seasonal restaurant, particularly with a new menu and new team members finding their rhythm. That’s not an excuse, but it does mean there can be gaps we’re actively working to fix quickly. Running out of key ingredients, changes in portion size, and lack of clear communication around gratuity are all valid frustrations, and we should have handled those much better.We also understand how attached guests can be to favorite menu items like the empanadas. Menu changes are never easy, and feedback like yours plays a big role in what we consider bringing back or adjusting.Your comments about service, presentation, and overall value are being taken seriously and shared directly with our team. The goal has never been to lose what made Juno special to locals like you, and it’s clear we missed the mark on your visit.We’d appreciate the chance to give you a much better experience once we’ve had time to smooth things out. If you’re open to it, please reach out to us directly so we can make this right.Thank you for your honest feedback — it matters.