K
Response from the owner
4 months ago
Hi LilSparrow, we’re sorry to hear you were unhappy with your experience. We do want to clarify a few things regarding the situation. When the order was originally placed over the phone, our employee repeated and confirmed the pizza order with you, which was agreed to at the time. After you contacted us again, we immediately remade and resent the pizza in an effort to resolve the issue as quickly as possible. There was never any intention to argue with you — our staff were simply trying to understand where the misunderstanding occurred so we could fix it properly. We always strive to provide respectful customer service and quality food. We are glad we were able to resolve the issue right away by sending another pizza. If you would still like to discuss the situation further, please feel free to give us a call at 306-580-4068.