KOS - A Gastropub

Hi Phyllis, your friend had mentioned it was your first time here-we welcome everyone regardless of how many times they visit and we were happy to have you. Our drinks are priced accordingly based on the quality of the alcohol used and are posted on our menu. We do not accept debit cards and haven’t for over a year-this is posted on our door as you enter, our menu, our hostess stand and our reservation system. It’s understandable that you may have missed the sign when entering, and we kindly informed you of the ATM conveniently located right next door, your friend begrudgingly choose to pay with a credit card, even after we explaining why we do not take debit. Our bartender instructed you to visit the host stand to be seated for dinner. You choose to go in the opposite direction and, when our staff kindly offered to help you were dismissive and did not listen. When a teenage employee offered to assist and asked you to go to the host stand so he could seat you, your friend’s response was inappropriate, condescending and confusing. So much so that the teenager was not sure how to respond and other guests made a point to tip and thank us for sticking up for fellow employees after you left because of her unacceptable behavior. When your friend was corrected by management, and once again offered a table, she refused and preferred to leave. We do not tolerate rudeness or disrespect towards our employees or anyone, (and would do the same for you btw) but especially our young folks. We all have bad days, so if it was one of yours or your friend’s , you are both welcome to come back-we all deserve second chances. Cheers.