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Come here for some rest after a long walk around Downtown Marina Kelowna. The atmosphere of hospitality of Kelowna Cruises highly depends on the staff, that is cool here.
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Visitors' opinions on Kelowna Cruises
/ 8
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Clara B.
2 years ago on Yelp
If I can give negative starts I would... I don't take lying lightly neither should anyone. We got there 10 min before the boat leaves.. not late. We get there and they (Bailey the manager) and the captain (John O'Flatterny or whatever) say that there are no more seats upstairs.. if you look at the boat the restaurant eating is clearly downstairs... no one was seated downstairs... As someone from California where racism isn't taken lightly.. this felt a lot like racism as they tried to seat us at the bottom of the boat and everyone else sat on the top.. they then claimed first come.. first serve.. very understandable except the two people that came after where immediately allowed upstairs. Then after a few arguments about refunds and how unacceptable the seating was downstairs... they allowed us to look upstairs.. where we found two benches open and the table the ladies after us who got to sit on... we ended up fitting upstairs and would've fit way more comfortable if we where allowed upstairs from the start. Regardless the profanity that was contained in the music being played was very unacceptable as their are kids other than our own on the boat... Out of respect for the parents and children, real costumer service would not include load profane music. I would include videos but yelp doesn't allow.. but on the boat it has music playing with f words being said left and right. The Manager was very rude and even wanted to speak to only one person as we complained.. meanwhile her co workers are smiling and making jokes about the situation. We end up calling the owner.. as everyone knows "the customer is always right," that's what good service includes but instead this service included the owner yelling and claiming it was our fault for getting mad and yelling at the manager (which we had every right to be furious) Then said we should go back to where we came from! And then ended the call on our face. All in all if your anything but caucasian.. don't come here because it's where racism lives. boat it also pretty rusty and rough all around... not the best place and a waste of money.. i'm sure you can find any decent place compared to this dump
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Bailey H.
3 years ago on Yelp
very kind staff, so happy to be able to get out and enjoy the lake safely and relaxing during COVID-19
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Joy S.
4 years ago on Yelp
Out-of town friends invited us for a cruise dinner in Kelowna. This had been on my list after visiting kelowna for the first time so I was excited to experience this. The boat itself was nice, we were welcomed by the crew and went upstairs to the cash bar area for drinks while chatting and enjoying the view of the lake while departing Downtown Kelowna. Prices were regular bar prices. We passed so-called highlights from kelowna and saw amazing homes on the shore. Our dinner was "buffet style," the food itself wasn't too bad. Presentation definitely could be improved. A big bowl of salad and some bread rolls, nothing to make it look nice. The tables were bare, no table cloth, not even a little vase with flowers to make guests feel they're having a nice Saturday evening outing. Like I said: the food wasn't too bad. It was the lack of care given to the whole experience. It felt like "get your food, eat and we're done." We all felt this experience could've been elevated by small things. A bit of commentary on the lake, the houses we pass, a bit of everything could make this a lot more special than what it was now. Felt like a missed opportunity of this company. Not sure I'd recommend it.
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ClosedOpens at 10AM
$$$$
Price range per person CAD 14 - CAD 34
Address
230 Queensway Avenue, Kelowna, British Columbia, Canada, V1Y 1J5
Features
Сredit cards accepted
Outdoor seating
Parking
Booking
TV
Opening hours
| SundaySun | 10AM-6PM |
| MondayMon | 10AM-6PM |
| TuesdayTue | 10AM-6PM |
| WednesdayWed | 10AM-6PM |
| ThursdayThu | 10AM-6PM |
| FridayFri | 10AM-6PM |
| SaturdaySat | 10AM-6PM |
