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Response from the owner
3 months ago
Thank you for taking the time to share your experience. We're sorry to hear that parts of your party did not meet your expectations. Regarding the toddler play area, our policy limits that area to children ages 2 and under. This policy is in place solely for the safety of our youngest guests and is applied consistently to every family. Our team does not make exceptions based on appearance or other factors, and we understand that enforcing age-based safety rules can sometimes be disappointing. We also apologize for the unexpected issue with the soda fountain. Equipment failures can occur, and when they do, our expectation is that our team communicates clearly, responds promptly, and works to minimize any disruption to a guest's event. If we fell short of that expectation, we take that feedback seriously and will use it to continue improving our training and procedures. We have reviewed your concern regarding additional charges related to party time. Our records do not indicate that your party was billed for extra time due to the beverage delay. Our goal is for every family to leave with great memories, and we're disappointed that parts of your experience did not reflect the level of service we strive to provide. If you would like to discuss your visit further, we welcome the opportunity to speak with you directly.
