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Response from the owner
6 months ago
⸻ Dear Žiga, First of all, we sincerely apologize for your experience today. As you can see from most of our reviews, we are normally known for friendliness and speed of service. Unfortunately, today two team members reported sick at short notice and we were unable to find replacements quickly enough. Combined with the beautiful weather and increased traffic, this resulted in a service failure. Even though we always try our best, sometimes mistakes can happen. Our colleague did not manage the situation well and we will definitely address this through additional training, but it was a stressful situation for the entire team today. Waiting times for coffee and cake are usually around 2 minutes, so what you experienced is far from our standard. We truly apologize for the inconvenience and hope you will give us another chance to show you how your visit should normally look. Kind regards, King’s Caffe Team
