Knowsley Inn and Lounge

Dear Sandra Thank you for taking the time to share your feedback. We are very sorry to learn that your stay did not meet the standards we aim to provide. While we are pleased that our reception team responded promptly to your concerns regarding the noise disturbance and that you appreciated the in-room amenities, we sincerely apologise for the issues you experienced with the condition of your room. Your comments regarding the mattress and bathroom cleanliness are extremely concerning, and we understand your disappointment. Please be assured that this is not representative of our usual standards. We take matters of hygiene very seriously, and your feedback has been shared with both our housekeeping and management teams for immediate investigation and corrective action. We are also sorry that we were unable to offer an alternative room on the night and that your comfort was affected as a result. We appreciate you bringing these concerns to our attention both during your stay and again at check-out. Thank you for your feedback, which helps us improve our service and facilities for all guests. Kind regards, Lindsay

Dear Sue, Thank you for taking the time to share such a thoughtful review following your stay with us. Firstly, we are very sorry to hear about the difficult circumstances that brought you to the area, and we hope your family member is receiving the care and support they need. We are delighted that our location proved convenient for Aintree Hospital and that you found your room spacious, clean, comfortable, and peaceful. It's also wonderful to hear that our breakfast offering met your expectations and that our team was able to accommodate your gluten-free requirements with ease. Most importantly, your kind words about Liam and the team mean a great deal to us. Providing genuine hospitality and support to our guests, especially during challenging times, is something we take great pride in. We will be sure to share your comments with Liam and the wider team, who will be thrilled to know they made a positive difference during your stay. Thank you again for your recommendation and for choosing to return to stay with us. We look forward to welcoming you back this week and hope we can continue to make your visits as comfortable as possible. Kind regards, Lindsay

Dear Stephen Thank you for taking the time to share such a detailed review of your stay at Knowsley Inn & Lounge. We are delighted to hear you had a good stay and that you would happily return and recommend us to others. It’s wonderful to know you enjoyed a great night’s sleep, our spacious rooms, the quality of the evening meals and breakfast, as well as the friendliness and helpfulness of our team. We’re also pleased you were able to make use of the gym facilities and convenient parking during your visit. We truly appreciate your constructive feedback regarding the bathroom finishes. Comments like yours are incredibly valuable and will be shared with our maintenance team as we continue to improve and refresh our guest experience. Thank you once again for your recommendation and kind words. We look forward to welcoming you back for another enjoyable stay soon. Kind regards, Lindsay