Kolache Factory

Name: Kolache Factory
Address: 7112 W 135th St, Overland Park, Kansas, USA
Telephone: +19138512253
Price range: $
Rating: 4.2

802 votes

#33 of 214 restaurants with desserts in Overland Park

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Taste good rolls, sausage & eggs and Italian chicken that are served at this restaurant. Most people find that you can order tasty kolaches, cinnamon rolls and biscuits here. Come to Kolache Factory for delicious coffee.

A lot of visitors highlight that the staff is cheerful here. The cool service is a big plus of this place. Based on the guests' opinions, prices are average. The atmosphere of this place is pretty. The overall rating of this spot on Google is 4.4.

Frequently mentioned in reviews

czech

jalepeno

polish Sausage

the jalapeno popper

reheat

kansas City

mail

the Philly Cheese

introduced

purp

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Ratings of Kolache Factory

Zomato

Foursquare

Google

Trip

(4/5)

Facebook

(4.2/5)

Visitors' opinions on Kolache Factory

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Corinne Frenz 19 days ago on Google

Normally I love this place. My husband placed an order I'm the 10 o clock hour for the Kolache of the month and 4 pizza Guy behind the counter heated them then ignored him despite trying to get his attention for at least 4 mins tending to other orders..pur were cold and hard after reheating ar home..and no cranberry sauce was provided with the special. Extremely disappointing. Food: 1 Service: 1

Response from the owner 19 days ago

Corinne, thank you for the review. We are sorry to hear that you were disappointed in the customer service you received during your visit. We will be sure to have a conversation with our employees about the quality of service we expect them …Corinne, thank you for the review. We are sorry to hear that you were disappointed in the customer service you received during your visit. We will be sure to have a conversation with our employees about the quality of service we expect them to be providing to our customers. We value you as a customer and hope you will give us another chance to serve you!More

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Doug Newton 19 days ago on Google

Apparently they were out of cheese Wednesday. Stopped and grabbed ham and cheese and pizza. Both packed full of meat and zero cheese! Glad they didn't have Philly Cheese when I was there. I'm sure at this point it wouldn't of had cheese either. If you are out of cheese just tell us so we know what we are getting. Totally unacceptable Update! I included a picture and owner states white cheese (because I don't know what cheese looks like or taste like) blends in with the meat! Clearly the Kolache in the picture does not have cheese in it and ofcourse it was warmed up as I was eating it. So now I will not be returning to this location as the owner treats their customers as idiots when a picture was included. Can't accept doing wrong and fixing it! Didn't want anything but for a place too make sure they don't make the mistake again. Don't do business here as apparently they treat their customers like this! Read their response and look at photo! Sad thing because they use to care about their products and customers! Meal type: Brunch Price per person: $30–50 Food: 1 Service: 1 Atmosphere: 1

Response from the owner 26 days ago

Doug, thank you for the review. We are sorry to hear that you were frustrated with the kolaches you ordered. We can assure you that there was cheese present in ours kolaches. For our Ham and Cheese Kolaches we use American swiss cheese and …Doug, thank you for the review. We are sorry to hear that you were frustrated with the kolaches you ordered. We can assure you that there was cheese present in ours kolaches. For our Ham and Cheese Kolaches we use American swiss cheese and in our Pizza Kolaches we use mozzarella cheese, both of which are white and can blend in with the other ingredients when the kolache is not warm. We value you as a customer and appreciate your honest feedback which allows us to keep an open flow of communication with our customers! We hope you will give us another chance to serve you again!More

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Dugini Vijay 5 months ago on Google

**Disappointing Experience with Salty Kolaches and Poor Customer Service** As a loyal customer for many years, Kolache Factory has always been my go-to for breakfast, whether hosting guests from out of town or enjoying a meal at home. However, my recent visit left me disappointed. I had a friend visiting from out of town, and we decided to grab breakfast there before heading to the airport. Unfortunately, the kolaches we ordered were excessively salty. My friend couldn't eat his breakfast, and we both left feeling dissatisfied. My pregnant wife, who loves kolaches, also tried them and found them too salty as well. Upon returning from the airport about an hour later, I contacted the store to inform them of the issue. The team responded by saying there was nothing they could do and that the recipe had not changed. This contradicted my numerous previous visits where the food was never overly salty. This experience made me feel that the store does not value customer feedback or loyalty. Meal type: Breakfast Price per person: $10–20 Food: 1 Service: 1 Atmosphere: 1

Response from the owner 5 months ago

I am so sorry to hear this. Please email us at info@kolachefactory.com and your receipt information and we would be happy to get back with you to make this right. Dawn

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