Komorebi

Hi Rachel, We’re very sorry for your experience and completely understand why this raised concerns. Komorebi is a pre-order and delivery-focused omakase concept, so we don’t operate like a traditional storefront with walk-in service or prominent signage, which may have caused confusion. It appears there was an issue with your Fantuan order that day, and unfortunately we weren’t able to communicate with you in time. We’re glad you received a refund, and we sincerely apologize for the inconvenience. We are a real local business that has been fortunate to serve many customers throughout Greater Boston, and we truly appreciate you bringing this to our attention. We will continue improving our communication to ensure a better experience moving forward.