Les Mas'Hauts Alpe d'Huez

Dear Mr. Blaiklock, Thank you very much for taking the time to share your experience at Les Mas’Hauts. We are delighted to hear that you enjoyed the raclette cheese and that the overall experience was memorable. We sincerely apologize for the slow service you encountered. We appreciate your understanding, your feedback has been shared with our team to ensure a smoother experience in the future. We also take note of your comments regarding the temperature, soundproofing, and ambiance. These are important points for us, and we will explore solutions to make the setting even more comfortable and enjoyable for all our guests. We hope to have the pleasure of welcoming you back soon and providing an even more seamless and memorable experience in our restaurant in Alpe d'Huez. Céline Cayot Hotel Manager

Chère Madame Laroche, Un grand merci pour votre retour positif suite à votre expérience dans notre restaurant Les Mas'Hauts.Nous sommes ravis que vous ayez passé un agréable moment chez nous et que notre équipe ait contribué à rendre votre soirée spéciale. Nous serions ravis de vous accueillir à nouveau pour d'autres instants conviviaux à l'Alpe d'Huez. Dans cette attente, nous vous prions de croire, chère Madame, en l'expression de nos sentiments les meilleurs. Céline CayotHotel Manager

Dear Guest, Thank you for taking the time to share your feedback with us regarding your expérience at Les Mas'Hauts. We are pleased to read that you found our service to be outstanding – your kind words will be shared with the team, who always strive to deliver warm and attentive hospitality. We are, however, sincerely sorry to learn that your experience with the food did not meet your expectations. We must admit we are a little surprised by your remarks regarding the quality and freshness of the dishes, as the feedback we usually receive is very positive. That being said, we take your observations very seriously and will share them with our culinary team in order to ensure that every guest enjoys a flawless dining experience. We truly hope to have the chance to welcome you back and provide you with a meal fully in line with your expectations. Please accept our warmest regards. Céline Cayot Hotel Manager