LMNO

Hi Ebony,Thank you for sharing your feedback. I’m sorry to hear that my tone came across as condescending or made you feel uncomfortable. That was absolutely not my intention, and I appreciate you bringing it to my attention. I always want our guests to feel welcomed, heard, and taken care of.I also wanted to clarify the $3 charge. When we discussed the drink that evening, I explained that a neat pour is a larger pour than a standard shot, and your friend requested a double. I’m sorry if the pricing or charge wasn’t clear in the moment. I’d be happy to refund the $3 for you if you’d like to reach out to me directly.I’m glad to hear that you enjoyed the food, and your other guest had shared with me that everything was amazing, that he would be back, and that he’d ask for me again. That’s why I was especially disappointed to read that your experience felt differently. If there was something that was misunderstood or that I could have handled better, I’d genuinely appreciate the opportunity to understand and correct it.Thank you again for taking the time to share your feedback, and I hope we have the opportunity to provide you with the warm, comfortable experience you should have received.

Hi Madeleine, Thank you for taking the time to share your experience with us. I'm so glad to hear you enjoyed the patio atmosphere—that's something we're really proud of—but I'm truly sorry that the service and overall dining experience didn't live up to expectations.Waiting 10–15 minutes for one guest's entrée after the rest of the table had already been served is certainly not the experience we want anyone to have, and I understand how disappointing that must have been.If you wouldn't mind, we'd really appreciate the opportunity to learn more so we can better understand what happened. Would you be willing to reach out to us directly? We'd love to know what you ordered, what you felt could have made the food more memorable, approximately how long you waited for your drinks, and whether a manager stopped by your table during your visit. Those details will help us investigate and address the issues with our team.We genuinely appreciate your feedback and hope you'll give us the opportunity to make things right!