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Response from the owner
3 months ago
Dear Valued Guest,Thank you for taking the time to share your experience with us. We truly appreciate your kind words about our reception team, the beautiful view, and the ambiance of La Celine Restaurant & Bar. We're honored that you chose to spend your last evening in Nepal with your host family at our restaurant.We are sincerely sorry to hear that your dining experience did not meet your expectations. The delay in service and the quality of the pizzas you received are certainly not the standards we strive to maintain. We appreciate you bringing the issue to our team's attention during your visit, and we regret that this affected what should have been a memorable farewell dinner.Your feedback has been shared with both our service and kitchen teams so we can review what happened and ensure improvements are made. Every guest deserves prompt service and consistently high-quality food, regardless of how busy the restaurant is.We hope you'll consider giving us another opportunity if your travels bring you back to Nepal. We would be delighted to provide you with the exceptional dining experience that we are known for.Thank you once again for your honest feedback, and we wish you safe travels and wonderful memories of Nepal.Warm regards,La Celine Restaurant & Bar